Privacy Policy

1. Who we are

IPTV Gibraltar (“we”, “us”, “our”) operates iptvgibraltar.com and provides subscription-based IPTV-related services (the “Services”). If you have questions about this policy or how we handle your information, contact us at privacy@iptvgibraltar.com.

  • Trade name/registered: IPTV Gibraltar (replace by your legal entity in case it is it is different)
  • Address Insert your full address of your business in Gibraltar or in your jurisdictionAddress: [Insert your full Gibraltar business address or the jurisdiction you are in
  • Data Protection contact (DPO or privacy lead): [Name or role] — privacy@iptvgibraltar.com

This policy describes what personal information we collect as well as how we process it, our legal basis that we use, how long we retain it, what rights you have, and the best way to contact us. This policy is designed to be in line with the GDPR in the United Kingdom and Gibraltar as well as other similar laws in the countries we provide services.

2. Data we collect

The following types of personal information:

  • Account and Identity Data: name, email password (hashed) country, customer ID, language.
  • Transaction and Billing Data: orders, subscription plans, renewal dates, partially identifiable payment numbers (e.g. the last 4 digits, card number) by payment processing companies. We don’t not keep complete card numbers.
  • Technical & Usage Data: IP address, device identifiers, OS/browser, app version, log files, crash reports, session duration, pages viewed, referral source.
  • Support data: tickets, chat messages, diagnostics you provide (e.g. speed tests and screenshots).
  • Marketing preferences: your choices for push, email, and ads/cookies.
  • Cookies and Consent Information: your cookie choices as well as consent timestamps and regions and other identifiers.

3. How we will use your information (purposes and legal bases)

We use personal information to:

  • Maintain and provide services (create/manage user accounts, distribute subscriptions and verify users). Legal Basis: Contract.
  • Payments and billing (process the orders and stop fraud). Legal basis: Contract; Legitimate interests; Legal obligation.
  • Customer assistance (troubleshoot or respond to inquiries). Legal foundation: Contract; Legitimate interest.
  • Improvement of service and analytics (quality performance, quality innovative features). Legal Basis: Legitimate interests; Consent when required (e.g. Analytics cookies within the UK/EEA).
  • Personalisation and marketing (news offers, news and Remarketing). Legal Basis: Consent where required or legitimate interests or otherwise.
  • Security and abuse prevention (detect abuse, safeguard accounts and enforce the Terms). Legal basis: Legitimate interests; Legal obligation.
  • Compliance (tax or accounting requests for regulatory compliance). Legal basis: Legal obligation.

4. Cookies, tracking and Google requirements

We make use of cookies as well as similar technology to operate the Site to remember preferences, monitor performance and to deliver/limit advertisements.

  • Consent in the EEA/UK. Non-essential cookies (analytics/ads) only operate only with your permission. We are in support of Consent Mode version 2 and respect your choices at any time by clicking the Cookies preferences hyperlink in our footer.
  • Types of Cookies:
    • Essentially required (sign-in cart, sign-in security).
    • Performance/analytics (e.g., Google Analytics).
    • advertising (e.g. Google Ads or remarketing) (used only when consent is required.
  • Management of Cookies: Make use of our tool for preferences or browser settings to block or eliminate cookies. Certain features might not function without the essential cookies.

5. Sharing your data

We share your information with reliable services who help us operate the Services under agreements which require them to safeguard your information and only act according to our instructions. The typical recipients are:

  • Hosting/CDN & infrastructure: e.g., cloud hosting, content delivery networks, DDoS protection.
  • Payments and security against fraud: e.g., Stripe, PayPal, and/or other processors.
  • Analytics and advertisements: e.g., Google Analytics, Google Ads.
  • Support tools and email/sms: e.g., email service providers Helpdesk platforms, email service providers.
  • Compliance and professional Services: accountants, auditors and legal counsel.

We may also share data: (i) to comply with legal requirements or laws; (ii) to enforce our Terms and Conditions; (iii) to safeguard our users’ rights, privacy or the general public; (iv) when it comes to an acquisition, merger or sale of assets.

6. International transfer of data

When data is transferred out of Gibraltar/UK/EEA We rely on the appropriate security measures (e.g., Standard Contractual Clauses) and other measures if required. We can be reached for an explanation of the security measures that apply to your personal data.

7. Retention

We only keep personal information the amount necessary to fulfill the above-described purposes as well as to satisfy the legal, tax and accounting demands. The typical retention period is are: billing and account data up to 7 years and records for up to twelve months (shorter in the event that it is feasible) Marketing preferences up to the point that you unsubscribe or until your account is removed.

8. You have rights (UK/Gibraltar/EEA)

You are entitled to obtain or rectify, delete and restrict, object and transmit your personal data and also to revoke consent in cases where processing is in the context of consent. You can also choose to make a complaint to your local authority, or the Gibraltar Regulatory Authority (GRA). We will reply to complaints within the applicable timeframes.

To exercise rights, email privacy@iptvgibraltar.com. We may request you to prove your identity.

9. Children

Our services are designed to be used by users aged 16+ (or older as per the local laws). We do not take personal data from children. If you suspect children have provided us with data, please let us know and we’ll take the necessary steps.

10. Security

We employ organizational and technical measures that are appropriate to the risks (encryption during transit and access controls and secure development procedures). The system cannot be 100% safe.

11. Modifications to this policy

If we make significant modifications, we will publish an updated version, and when appropriate, inform you via email or via the Service.

Contact (privacy): privacy@iptvgibraltar.com
General support: support@iptvgibraltar.com

2) Terms of Use

1. Agreement

This Terms of Service (the “Terms”) govern your use the website iptvgibraltar.com and any related applications or services (collectively called the “Services”). By registering an account, paying for a subscription or accessing the Services you consent to be bound by these Terms.

2. Service description

We provide access and tools credentials to access IPTV content from licensed sources. The company does not own or store content or channels from third parties. Availability of channels EPG, channels, and quality will vary depending on the region devices, location, and network conditions.

3. Accounts with a valid credit score

You must be legal to enter into a contract in your state and be at minimum 16. year old. Make sure your login information is private and don’t share your account with anyone else. You are responsible for the activities that occur associated with your account.

4. Subscriptions, renewals, and billing

  • Plans and renewals. Subscriptions are billed in advance and automatically renew until they are cancelled. Prices can change at any time with the notification. Taxes and VAT may be charged.
  • Trials and promotions. Trial eligibility and duration could vary

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